Releases in Minutes After Fragile Integrations Stopped Slowing Growth

We removed release and communication bottlenecks so the team could ship faster without putting reliability at risk.

What was at risk

Growth was being slowed by fragile delivery paths

HourlyWork's development team was fighting fires on two fronts. Their Twilio integration with the Expo-based mobile app was unreliable — notifications were failing silently, leaving workers and managers without critical communication.

On top of that, every deployment was a manual, multi-day process riddled with errors that introduced regressions and slowed the team's ability to ship improvements.

Silent notification failures meant workers were missing shifts and managers couldn't communicate urgent changes — a reliability crisis for a workforce management app.

What changed

What changed after launch

Root Cause Analysis

Diagnosed the Twilio-Expo integration failures, identifying silent failure modes across device types and network conditions.

Notification Rebuild

Rebuilt the Twilio-Expo integration from the ground up with proper error handling, retry logic, and delivery confirmation.

CI/CD Pipeline Design

Designed and implemented automated build, test, and deployment pipelines using GitHub Actions.

What we shipped

A faster release path the team could trust

We rebuilt the Twilio-Expo integration from the ground up, ensuring reliable notification delivery across all device types and network conditions. The new implementation included proper error handling, retry mechanisms, and delivery confirmation.

Then we designed and implemented a complete CI/CD pipeline using GitHub Actions, automating the build, test, and deployment process so the team could ship updates confidently in minutes instead of days.

Results